Privacy policy

Privacy Policy for Soniya Mart

Last Updated: January 02, 2026

Soniya Mart ("we," "us," or "our") operates the Soniya Mart mobile application (the "App"), a food delivery platform connecting users (customers), delivery partners, and vendors (restaurants/merchants). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Information You Provide Directly:

Account information: Name, email address, phone number, password, and profile details when you register as a user, delivery partner, or vendor.
Order details: Delivery address, payment information (processed via third-party gateways), order preferences, and special instructions.
Vendor information: Business name, address, menu items, bank details for payouts (for vendors).
Communication: Feedback, ratings, reviews, and support queries.

b. Automatically Collected Information:

Device information: Device ID, IP address, operating system, browser type, and app version.
Location data: Precise location (GPS) for order delivery, tracking delivery partners, and suggesting nearby vendors (with your permission).
Usage data: Pages viewed, search history, order history, and interaction with the App (via analytics tools).
Log data: Crash reports and error logs to improve the App.

c. Information from Third Parties:

Payment providers: Transaction details (we do not store full card details).
Social login (if implemented): Basic profile info if you log in via Google or other services.

We do not collect sensitive personal data (e.g., health information, unless related to dietary preferences voluntarily provided).

2. How We Use Your Information

We use the collected information for:

Providing services: Processing orders, facilitating deliveries, matching users with vendors and delivery partners, and enabling payments/payouts.
Improving the App: Personalizing recommendations, analyzing usage, and enhancing features.
Communication: Sending order updates, promotions, notifications, and support responses.
Safety and security: Preventing fraud, verifying accounts, and ensuring compliance.
Legal compliance: Responding to legal requests and enforcing our terms.

3. Sharing Your Information

We share information with:

Vendors: Order details (name, phone, address, items) to prepare and confirm orders.
Delivery partners: User name, phone, delivery address, and location for pickup and delivery.
Third-party service providers: Payment gateways (e.g., Razorpay, Stripe), cloud hosting, analytics (e.g., Google Analytics, Firebase), mapping services (e.g., Google Maps), and push notifications.
Legal authorities: When required by law or to protect rights/safety.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures (e.g., encryption, secure servers) to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your information as long as your account is active or needed for providing services, legal compliance, or dispute resolution. Inactive accounts may be deleted after a reasonable period.

6. Your Rights and Choices

You may:

Access, update, or delete your account data via the App settings.
Opt-out of marketing communications.
Withdraw location permissions (may affect delivery functionality).
Request data export or deletion (subject to legal obligations).

7. Children's Privacy

The App is not intended for children under 13 (or applicable age in your region). We do not knowingly collect data from children.

8. Third-Party Links and Services

The App may contain links to third-party sites or services (e.g., vendor websites). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted in the App and on our website, with the updated date noted.

10. Contact Us

For questions or concerns:

Email: [soniyamart4@gmail.com]
Address: [139,kalathu mettu street,thengal,ranipet-632404 ]